VPNGot / SUPPORT
Contact Support
For account, subscription, connection, and refund issues, submit a ticket through the user panel.
Add any follow-up details to the same ticket to keep the full support history in one place.
- No email address required
- Create an account with a username and password
Contact Options and Reply Information
Contact Support About Your Subscription
Use a ticket for account access, payment or order checks, subscription access, connection troubleshooting, or refund requests. Sign in to the user panel, open the tickets page, describe the issue and relevant details, then submit your request.
Submit a Support TicketEmail and Telegram
A public support email address and Telegram account are not currently available. Please use the ticket system. Never send account details or payment receipts to unverified contact accounts.
When to Expect a Reply
Response times depend on the ticket queue, the type of issue, and whether an order or connection needs to be checked. No fixed response time is listed here. Check your ticket for a reply, and add any requested information by replying to the same ticket.
What to Include in Your Request
Connection and Access Issues
Include your platform, the route name shown in your client, roughly when the issue occurred, and the affected website or app. Say whether you can’t connect, can connect but can’t access the service, or get disconnected while using it. If there’s an error, include the full message.
Describe your current network environment and whether switching routes or local networks changes the issue. When troubleshooting, change one setting at a time and note the result. This helps identify whether the cause is the local network, client configuration, or destination service.
Orders, Data, and Refunds
Include the order number and plan name shown in the user panel, along with your question. For payment issues, add the payment method and transaction status. Before sharing a screenshot, hide any personal information unrelated to the check. VPNGot supports Alipay / WeChat Pay / USDT and offers a 30-day money-back guarantee. See the Terms of Service for details.
For changes in data usage, specify whether you have a monthly subscription or a data package. Monthly subscription data resets each month on the activation date; data packages remain valid until used and never expire. See Plans and Pricing for pricing and billing details.
Do not include your account password, full subscription URL, or access token in a ticket. Hide subscription QR codes in screenshots, too. For troubleshooting, share the error message and steps you took instead.
Submitting and Following Up
New to VPNGot? How do I get started?
VPNGot does not require an email address; create an account with a username and password. Start with the Getting Started Guide to learn how the user panel, subscriptions, and clients work, then submit a ticket through the user panel.
The issue has changed. Should I submit a new ticket?
For the same issue, reply to the original ticket with the latest error message, steps you’ve tried, and the results. For a different order or type of issue, submit a separate ticket and make the distinction clear in the subject.
What can I check in the guides first?
For installation and setup, see the Getting Started Guide. For regions and route selection, visit the Servers page. For streaming region restrictions and route selection tips, see the complete streaming guide. If the issue persists, include the steps you’ve already tried in your ticket.